Ref — common questions

Asked and answered.

The short version: if it's commercial freight in Southern Ontario, we probably move it every week. The details are below.

01What areas do you serve?

We provide direct service across the GTA, Golden Horseshoe and Southern Ontario — roughly 350 kilometres one way from the GTA. That includes Toronto, Mississauga, Brampton, Vaughan, Markham, Oakville, Burlington, Hamilton, Niagara, Guelph, Cambridge, Kitchener-Waterloo, London, Barrie and surrounding communities. Longer-distance Canadian and cross-border shipments can be arranged through our transportation partners.

02What kinds of freight do you move?

Commercial freight of nearly every kind: skids and pallets make up roughly 60% of our deliveries, with the rest ranging from boxes and cases to equipment, machinery and loose commercial product. Common cargo includes industrial parts, manufacturing materials, packaging products, fabricated metal, cleaning supplies, wholesale inventory and heavy or oversized skids.

03Do you handle residential moves or consumer deliveries?

No — our focus is strictly commercial, business-to-business transportation. We are not a residential moving company, food-delivery service, junk-removal company or consumer parcel carrier.

04How do you decide which vehicle my shipment needs?

We select the vehicle based on your shipment’s dimensions, weight, urgency and loading or unloading requirements — from a minivan for a few boxes up to a 26-foot box truck with a tailgate for skids where there’s no dock. You don’t need to know the answer; just describe the shipment and we’ll match it.

05Can you set up scheduled or recurring routes?

Yes — standing routes are a specialty. Daily, weekly or monthly schedules, multi-stop pickups and deliveries, and inventory transfers between your locations. Many of our customers combine a recurring route with regular deliveries and the occasional urgent shipment.

06How fast can you deliver?

Same-day and direct delivery is our core service, with rush service for time-critical shipments that need the next vehicle out. When tomorrow works, next-day LTL moves your skids at our most economical rate.

07What’s the largest shipment you can handle?

Multiple skids, machinery and heavy or oversized loads are everyday work. Our 26-foot box trucks carry up to 10,000 lbs and every one has a tailgate, so no dock is required. Heavier loads and full truckloads move by semi through our transportation partners.

08Do you provide proof of delivery?

Yes — every shipment closes with proof of delivery, and we provide shipment updates along the way. If anything changes mid-run, you hear it from us first.

09Who is Sonic the right fit for?

Established businesses that ship multiple times per week or month and want a dependable transportation partner — manufacturers, wholesalers, distributors, packaging and equipment suppliers, and warehouses. Owners, operations managers, warehouse and shipping teams all book with us directly, and they deal with a person who knows their account, not a call centre.

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